At NORTH RIVER OUTDOORS Sales, we specialize in premium outdoor tools for bushcraft professionals, collectors, and wilderness enthusiasts. Our FAQ is designed to address your questions about our high-performance knives, axes, and outdoor gear with the same precision we apply to our products.
Product Questions
What types of outdoor tools do you specialize in?
We focus on professional-grade outdoor equipment including:
- Premium fixed blade knives (Benchmade, Bark River, ESEE)
- Heritage axes and hatchets (Gransfors Bruk, Hults Bruk, Adler)
- Bushcraft and survival tools
- Automatic knives (Microtech)
- Camp kitchen and backpacking equipment
Are your knives and axes ready for immediate use?
Yes, all our blades arrive professionally sharpened and ready for field use. We recommend inspecting your new tool upon arrival and applying appropriate maintenance before first use in demanding conditions.
Do you carry limited-edition or collectible items?
We frequently stock limited-production knives (like Arcform special editions) and heritage axes. These items often sell quickly – we recommend choosing Standard Shipping for time-sensitive purchases to secure rare inventory.
Ordering & Account
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Can I create an account to track my orders?
Currently, we process orders as guest transactions but provide full tracking information via email for every shipment. Future account features are in development for our collector community.
Shipping & Delivery
What are my shipping options?
We offer two professional shipping solutions:
- Standard Shipping ($12.95): Via DHL or FedEx (automatically selected), 10-15 day delivery after dispatch. Includes full tracking and signature confirmation – ideal for time-sensitive orders.
- Free Economy Shipping: Via EMS for orders $50+, 15-25 day delivery after dispatch with tracking included – perfect for non-urgent purchases.
Do you ship internationally?
Yes, we serve bushcraft enthusiasts worldwide except some Asian and remote regions. Note that international orders may incur customs fees depending on your country’s regulations.
How are my valuable tools packaged?
Every Benchmade knife, Gransfors Bruk axe, and outdoor tool is packaged with expedition-level care:
- Discreet exterior (no branding indicating valuable contents)
- Professional padding to protect precision edges
- Secure wrapping to prevent transit damage
Returns & Warranty
What is your return policy?
Our satisfaction guarantee allows returns within 15 days of delivery:
- Contact us at [email protected] to initiate return
- Item must be unused in original packaging
- Refund excludes original shipping costs
- For safety, sharpened items cannot be returned if used
What if my tool arrives damaged?
In the rare event of transit damage, contact us immediately at [email protected] with photos of both the packaging and damaged item. We’ll expedite a replacement for any product damaged during shipping.
Do you offer manufacturer warranties?
Most premium brands we carry (Benchmade, Bark River, etc.) include their manufacturer warranties. Specific warranty details are included with each product’s documentation. We can assist with warranty claims if needed.
Additional Support
How can I contact your gear experts?
Our team of outdoor tool specialists is available via:
- Email: [email protected]
- Mail: 1061 Irving Place, Manchester, US 63011
Do you offer sharpening or maintenance services?
While we don’t currently offer sharpening services, we can recommend professional maintenance providers for your premium blades. Many of our axe sharpeners and knife maintenance tools are ideal for field care.
Expedition-Ready Gear Demands Expedition-Grade Support
At NORTH RIVER OUTDOORS Sales, we stand behind every Adler axe, ESEE survival knife, and outdoor tool we ship. Whether you’re preparing for backcountry travel or adding to your collection of heritage blades, our team is committed to ensuring your complete satisfaction with both our products and service.