At NORTH RIVER OUTDOORS Sales, we stand behind our premium outdoor tools and collector blades with the same unwavering commitment we bring to wilderness craftsmanship. If your Adler axe, Benchmade knife, or other gear doesn’t meet your expedition standards, our returns process is as straightforward as a well-honed blade.

Our Return Policy

We accept returns within 15 days of delivery for most items. To be eligible for return, items must be:

  • In original, unused condition
  • In original packaging with all protective coverings intact
  • Accompanied by proof of purchase

Non-Returnable Items: For safety and legal compliance, we cannot accept returns on:
– Automatic Knives (state regulations vary)
– Used or sharpened blades/axes
– Custom or special-order collector items

Step-by-Step Return Process

1. Initiate Your Return

Email our gear experts at [email protected] with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Whether you prefer an exchange or refund
Subject: Return Request – Order #[Your Order Number] Dear NORTH RIVER OUTDOORS Team, I would like to initiate a return for my recent purchase: Order Number: [Insert] Item(s) for Return: [Adler Axe/Benchmade Knife/etc.] Reason: [Defective/Not as Desired/etc.] Preferred Resolution: [Refund/Exchange for (specific item)] Please advise next steps. Best regards, [Your Full Name] [Your Contact Information]

2. Receive Return Authorization

Within 2 business days, we’ll email you:

  • Return Authorization Number (RMA)
  • Prepaid shipping label (for defective items)
  • Instructions for properly packaging blades/axes

3. Ship Your Return

For non-defective returns:

  • Securely package items using original materials
  • Include the completed return form (provided with your order)
  • Ship to:
    NORTH RIVER OUTDOORS Returns
    1061 Irving Place
    Manchester, US 63011

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

4. Processing Your Return

Once received, our team will inspect your items within 3 business days. You’ll receive email confirmation when:

  • Your refund is processed
  • Your exchange item is shipped
  • Additional information is required

Refund Timeline & Methods

Approved refunds are processed within 5 business days of receipt:

  • Credit Card Payments: Refunded to original card (5-10 business days to appear)
  • PayPal: Refunded to your PayPal account (3-5 business days)

Exchanges ship via your original shipping method unless upgraded at your expense.

International Returns

For customers outside the U.S.:

  • Mark package as “Returned Goods” to avoid customs fees
  • Include all original customs documentation
  • Note that original shipping costs are non-refundable

Damaged or Defective Items

If your Bark River knife or Gransfors Bruk axe arrives damaged:

  1. Do not use the item
  2. Take photos of the damage and packaging
  3. Email details to [email protected] within 48 hours of delivery

We’ll arrange expedited replacement at no cost to you.

Questions?

Our gear experts are ready to assist with any return questions at [email protected]. We respond to all inquiries within 24 business hours.

At NORTH RIVER OUTDOORS Sales, we honor the wilderness code – your satisfaction is as important as the edge on our blades.